Patient Experience Achievements

Patient Satisfaction

No one wants to be in the hospital. But when hospitalization is necessary, one hopes, of course, for the best experience possible. That means top-notch, state-of-the-art care, delivered by women and men who are highly competent and kind, in an environment of safety, comfort and healing. Fortunately, that kind of ideal experience can be found close to home, according to patients who report they are immensely satisfied with the high quality of care and services they received at St. Clair. In an independent survey of patient satisfaction, these patients have given St. Clair superlative ratings, catapulting the Hospital into the top 2 percent of hospitals nationwide. Patient feedback assists St. Clair Hospital in continuing to provide excellent patient care.

St. Clair Hospital Inpatient Satisfaction Results
For the Quarter Ending December 31, 2016
Overall Hospital Rating 95
Likelihood to Recommend the Hospital 92
Communication with Nurses 93
Responsiveness of Hospital Staff 99

*Points scored are the total number of points awarded out of a possible 100 points. Data shows percentile rankings for the 300-349 bed group category
Source: Press Ganey and Associates, 2016

Centers for Medicare & Medicaid Services (CMS) Hospital Compare (PDF)

Created through the efforts of CMS in collaboration with organizations representing consumers, hospitals, doctors, employers, accrediting organizations, and other Federal agencies, this website has information about the quality of care at over 4,000 Medicare-certified hospitals across the country. Click here (PDF) to view comparative patient satisfaction results for local area hospitals.