Visitor and Patient Information
Visitor and Patient Information
Television and phone services are available in every patient room. Local phone calls are free of charge. You can use a calling card (available for purchase in the Hospital Gift Shop) to make long distance calls. If the Gift Shop is closed and you are unable to obtain a gift card, you may notify the Hospital operator for assistance.
Internet access is available in all patient rooms. You may use your own laptop and electric charger, but the charger must be approved by the Hospital's Engineering Department prior to use. Laptops are available through the Hospital, but the supply is limited. For more information, please ask your nurse.
For all non-emergency patients, the Patient Registration Department is located on the Third Floor of the Hospital. Patient Registration is open Monday through Friday from 6:30 a.m. to 7 p.m and on Saturday from 6:30 a.m. to 3 p.m. At all other times, admissions and registrations will be completed in the Emergency Department registration office - also located on the Third Floor of the Hospital. Access the Third Floor by taking the visitor elevators located in the First and Fourth Floor Lobbies. Upon exiting the elevators, proceed straight ahead. Patient Registration will be to your left.
Patients wishing to pre-register for lab services, for the next business day, should call 412.942.8152 from 9 a.m. to 4 p.m. Monday through Friday.
The ATM is located in the Fourth Floor Lobby of the Hospital, across from the inpatient cashier.
The Care Manager will check your insurance coverage and notify the insurance company of your admission to St. Clair Hospital. The manager will obtain all necessary authorizations. Patients should check with their insurance provider for a complete listing of your coverage.
Billing questions can be answered by our Patient Accounting Department by calling 412.942.8157, Monday through Friday, between 8 a.m. and 4:30 p.m. You may also stop by the cashier’s office on the Fourth Floor of the Hospital.
A copy of your Birth Certificate must be obtained through the Pennsylvania Department of Health. The request can be made by telephone, U.S. mail or the Internet.
Division of Vital Records
P.O. Box 1528
Room 401, Central Building
101 South Mercer Street
New Castle, PA 16101
Patients and visitors are permitted to use cell phones in the Hospital, providing the phones and phone conversations do not disrupt patient care or recovery. If necessary, staff will ask that cell phones be placed in the vibrate mode and cell phones not be used in patient care areas, including patient, treatment and procedure rooms.
Outpatients and visitors can select from two dining choices at St. Clair Hospital: Café 4, located in the Fourth Floor Lobby, and the cafeteria, located on the Second Floor of the Hospital. Click here for more informaiton.
Directions can be found on our Parking, Maps and Directions page.
We will make every attempt to discharge you as early in the day as possible, but your physician may discharge you at any time. Your nurse will notify you several hours before discharge. If you need assistance with securing transportation, please inform a memeber of the nursing staff as soon as possible. Your safety is our first priority and transitioning from the Hospital is a complex process. Once your doctor has discharged you, we want to make sure that all the details are in order. We may need to check with consulting physicians, await test results, etc. We will make every effort to keep you informed of the discharge schedule.
Click here to browse current St. Clair Hospital jobs.
St. Clair Hospital provides a Financial Assistance program for uninsured patients or patients with high balances after insurance coverage. Click here to view our Financial Assistance Policy. The Financial Assistance program may be able to assist you with expenses incurred from the services received during your recent visit. Click here for instructions and to review the financial assistance application to determine if you are eligible for assistance.
Flowers or gifts addressed to patients will be delivered to patient rooms as they arrive. If they arrive after a patient has been discharged from the Hospital, they are returned to the florist. For health precautions, plants and flowers may be prohibited from the Oncology Unit, Intensive Care Unit and the Psychiatry and Mental Health Unit. Please call the nursing unit prior to sending flowers to determine if the patient may receive these items.
Best Western Parkway Center Inn
875 Greentree Road
Hilton Garden Inn Pittsburgh Southpointe
1000 Corporate Drive
498 Mansfield Ave
St. Clair Hospital is committed to ensure that all patients and visitors with disabilities have reasonable and equal access to the facilities, services and programs of the Hospital.
St. Clair Hospital is committed to providing the highest quality of care to all patients. Any patient who is disabled is entitled to receive services that are equivalent to and as effective as those provided to patients who are not disabled. In accordance with the Americans with Disabilities Act of 1990, services and auxiliary aids are available upon request. If any of the listed services are needed, the Hospital will make every effort to meet your needs.
If you have difficulty in accessing the Hospital or participating in services and programs, please contact the Social Services Department at 412.942.2480, from 7:30 a.m. to 4 p.m., Monday through Friday. For evenings, weekends, and holidays, contact the Hospital switchboard at 412.942.4000 and ask for the Patient Placement Manager. St. Clair Hospital personnel will assist you.
Click here for more information regarding accessing selected areas and services of the Hospital.
Pre-authorization is required for specified services based on your insurance company’s requirements and processing guidelines. Required pre-authorization for service must be obtained prior to the date of service to minimize the risk of increased patient responsibility or deferred service. In most cases, the doctor who is requesting the service will work with your insurance company to obtain authorization for service. Some insurance companies can take up to 72 hours to process and provide authorization.
If you have questions regarding any insurance coverage, please contact your insurance company directly.
Please bring your insurance card with you to the Hospital, if your insurance has changed since your last visit or if it has been more than 45 days between visits. Otherwise, you do not need to bring your card.
The hospital is an accredited provider of service for Medicare and Medicaid patients. For a list of insurance providers that are currently contracted with St. Clair Hospital, please click here.
- A list of all medications and supplements you are currently taking
- A copy of your living will/advance directives. Click here for information about living wills and advance directives
- A book or other reading materials
Please leave all valuables including jewelry, money and credit and debit cards at home.
Patients can pre-register for laboratory services the day before their visit to the lab. To register, please contact the Patient Access Department Monday through Friday from 9 a.m. to 4 p.m. at 412.942.8152. Patients who wish to have services conducted on a Saturday or Monday should pre-register on Friday.
Please have your laboratory service prescription and insurance cards available when calling to register. You will be asked to read your diagnosis and the prescribed lab tests.
Mail is delivered to patient rooms daily by the Hospital's volunteer courier service. If mail arrives for you after you leave the hospital, it is forwarded to your home address.
You can visit the Medical Records Department on the Fourth Floor of the Hospital and complete an “Authorization for Use or Release of Protected Health Information” form to obtain a copy of your medical records. Your request will be processed within five business days. The fee for the copies is based upon the fee schedule set by the Commonwealth of Pennsylvania. You may also contact the Medical Records Department by telephone at 412.942.1102 and request that copies be processed through the U.S. Mail.
For your safety, we ask that your home medications not be taken while in the Hospital. The Hospital's Pharmacy, in consultation with your physician(s), will provide all necessary prescription medications during your Hospital stay. Please have your family member take these medications home to avoid any problems.
If you or a family member are interested in becoming an Organ Donor, additional information is available through CORE at 1-800-DONORS-7 (1-800-366-6777) or visit the CORE website. To view a copy of information regarding organ donation, please download a copy.
Click here to visit our comprehensive Parking, Maps and Directions page.
St. Clair Hospital encourages you to discuss any concerns you might have with those directly involved in your care. Or you may contact the Patient Representative at 412.942.1835. St. Clair Hospital procedure notwithstanding, you may address your concerns with:
The Pennsylvania Department of Health
Division of Acute and Ambulatory Care
P.O. Box 90
Health and Welfare Building
Harrisburg, PA 17105-8310
The Joint Commission Office of Quality Monitoring
All St. Clair Hospital patient rooms have direct dial access. Simply dial 412.942, followed by the patient’s four-digit room number. The main Hospital number is 412.942.4000.
Family members can also contact the nurses' station for updates on your progress. We recommend that one family memeber be the designated contact person for your family and disseminate the information to other family memebers. To ensure your privacy, nurses will only release information over the telephone to the designated family member after he or she has been properly identified through a special access code.
A Prayer Room for patients and visitors is located in the Fouth Floor Lobby.
St. Clair Hospital is a smoke-free facility. Patients may not smoke during their hospitalization. Visitor smoking is only permitted in the designated shelter on Level D of the Parking Garage.
Click here for a list of frequently called Hospital phone numbers.
St. Clair Hospital's social workers are experienced professionals who are available to assist patients and their families with discharge planning and other needs related to illness and/or hospitalization. Social workers can arrange for rehabilitation, recuperative or long term care and assisted living. They also provide information and education regarding community resources, such as help in the home, adult day care, meals on wheels, transportation, etc.
For assistance, please call 412.942.2480 between the hours of 7:30 a.m. and 4 p.m. Monday through Friday. Social work services are confidential and free of charge.
St. Clair offers a free need-based transportation service to patients having difficulty accessing health services to our facilities. Click here for more information.
We advise you to leave your valuables at home for safekeeping. If you have money, credit cards or valuables with you upon admission to the Hospital and are unable to send your valuables home, you can secure them in the Hospital safe. A receipt for your stored valuables will be attached to your inpatient medical record. Upon discharge, with your receipt, you may retrieve your valuables at the inpatient cashier's office, located on the fourth floor. St. Clair Hospital and its employees are not responsible for the safekeeping or replacement of any items kept at the patient's bedside or in the patient's room.
St. Clair Hospital recognizes that visits from family and friends are important during a patient’s hospitalization. For your comfort and that of nearby patients, St. Clair Hospital provides a range of visiting hours to suit patients with varied needs.
To maintain a quiet and restful atmosphere, visitors should be limited to two visitors at a time per patient. In general, visitors are encouraged to come to the Hospital between the hours of noon and 8:00 p.m. Visiting by children less than 12 years of age, due to the potential for inadvertent transmission of disease, requires special permission from the nurse manager or charge nurse.
Some specialty nursing units have different visiting hours. If you have questions about the visiting hours for your unit, please ask your nurse.