St. Clair Hospital

Following are a variety of general guidelines and information that you should know before visiting the hospital. 

Admissions

The Patient Access Services (Registration) Department is located on third floor of the Hospital.  Enter the Hospital via the Professional Office Building entrance on the first floor and take the visitor elevators to three.  When the doors open, Patient Access will be directly in front of you.

Please remember to bring:

• A list of all medications you are currently taking
• A copy of your living will/advance directives. Click here for information about living wills and advance directives. 
• All insurance information/insurance cards

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Cellular/Digital Phones

To control the negative effects of interference with electronic medical equipment, St. Clair Hospital limits the use of wireless, non-patient care communication devices within its facilities. Cellular/digital phones may be used in the Hospital except in patient care areas.

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Individuals with Disabilities

St. Clair Hospital is committed to ensure that all patients and visitors with disabilities have reasonable and equal access to the facilities, services and programs of the Hospital.

St. Clair Hospital is committed to providing the highest quality of care to all patients.  Any patient who is disabled is entitled to receive services that are equivalent to and as effective as those provided to patients who are not disabled. In accordance with the Americans with Disabilities Act of 1990, services and auxiliary aids are available upon request. If any of the listed services are needed, the Hospital will make every effort to meet your needs. 

If you have difficulty in accessing the Hospital or participating in services and programs, please contact the Social Services Department at 412.942.2480, from 7:30 a.m. to 4 p.m., Mondays through Fridays.  For evenings, weekends, and holidays, contact the Hospital switchboard at 412.942.4000 and ask for the Patient Placement Manager.  St. Clair Hospital personnel will assist you.

Click here for more information regarding accessing selected areas and services of the Hospital. 

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All Discharge Time

Patients are requested to arrange for transport by 11 a.m. on the day of discharge.

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Flowers and Gifts

Flowers or gifts addressed to patients will be delivered to patient rooms as they arrive. If they arrive after a patient has been discharged from the hospital, they are returned to the florist. For health precautions, plants and flowers may be prohibited from the Oncology Unit, Intensive Care Unit and the Behavioral Health Unit. Please call the nursing unit prior to sending flowers to determine if the patient may receive these items.

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Hotel Accommodations Located within a Short Driving Distance of the Hospital

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Lifeline Medical Alert Program

Lifeline is a personal emergency response service offered at St. Clair Hospital. By pressing a personal help button generally worn as a pendant or wristband, a subscriber is able to summon help. Lifeline provides peace of mind to the subscriber and their family members knowing that help is available 24 hours a day.  Click here for more information.

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Mail

Mail is delivered to patient rooms daily by the Hospital’s volunteer courier service. If mail arrives for you after you leave the hospital, it is forwarded to your home address.

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An Important Message from Medicare

Your rights while a hospital Medicare patient:

• You have the right to receive all hospital care that is necessary for the proper diagnosis and treatment of your illness or injury. Your discharge date should be determined solely by your medical needs, not by "DRGs" or by Medicare payments.
• You have the right to be fully informed about decisions affecting your Medicare coverage or payment for your hospital stay.
• You have the right to appeal any written notices that you receive from the Hospital or Medicare stating that Medicare will no longer pay for your care.

Click here to learn more about Medicare and your health care coverage.

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ATM Machine

For your convenience, an ATM machine is located in the Hospital’s Fourth Floor Lobby entrance.

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Peer Review Organizations

Peer review organizations (PRO's) are groups of doctors who are paid by the federal government to review medical necessity, appropriateness and quality of Hospital treatment furnished to Medicare patients. Peer review organizations will respond to your request for review and appeal of written notices stating that Medicare will no longer pay for your hospital stay. Click here to learn more

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Organ Donation

If you or a family member are interested in becoming an Organ Donor, additional information is available through CORE at 1-800-DONORS-7 (1-800-366-6777) or visit the CORE web site. To view a copy of information regarding organ donation, please download a copy.

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Parking

Visit our comprehensive Parking, Maps and Directions page in the About Us section.

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Patient Rights and Responsibilities

St. Clair Hospital is committed to providing you with a high level of quality health care services. No person shall be denied such care based on race, creed, color, religion, sex or sexual preference, age, disability, national origin or source of payment in accordance with the provisions of the Pennsylvania Human Relations Act. Click here for the Patient Bill of Rights listing your rights as a patient.  It is your responsibility to read these rights and assert them, if necessary. For a complete copy of your patient rights, please download a copy of Patient Rights and Responsibilities.

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Prayer Room

A Prayer Room for patients and visitors is located in the fourth floor lobby.

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Smoking

St. Clair Hospital is a smoke-free facility. Patients and visitors may not smoke in the Hospital. A designated smoking area for visitors is located on level D in the Parking Garage.

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Social Services and Discharge Planning

St. Clair Hospital's social workers are experienced professionals who are available to assist patients and their families with discharge planning and other needs related to illness and/or hospitalization. Social workers can arrange for rehabilitation, recuperative or long term care and assisted living. They also provide information and education regarding community resources, such as help in the home, adult day care, meals on wheels, transportation, etc.

For assistance, please call 412.942.2480 between the hours of 7:30 a.m. and 4 p.m. Monday through Friday. Social work services are confidential and free of charge.

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Patient Satisfaction Surveys

St. Clair Hospital is dedicated to fulfilling our promise of meeting the needs of our patients by providing quality health care in an efficient and caring manner. We need your feedback regarding areas in which St. Clair is meeting your expectations as well as those areas that need improvement.

The Hospital uses the services of Press Ganey, Inc. to randomly survey patients after their discharge from the Hospital. If you are part of this group and receive a patient satisfaction survey in the mail, please take a few moments of your time to complete and return this survey. Please be assured that your responses will be treated confidentially and addressed by our management team. We would appreciate your time and efforts to help St. Clair Hospital continually improve its services. Your comments are important to us. 

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Talk to Your Doctor

You and your doctor know more about your condition and your health care needs than anyone else. If you have questions about your medical treatment, your need for continued hospital care, or your discharge date, consult your doctor. These decisions should be made between you and your doctor. If you have questions or concerns about hospital services, you should talk to the Hospital's patient representative or discharge planner. Don't hesitate to ask questions-you and your family should ask about your care, your stay in the Hospital and your planned discharge.

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St. Clair Hospital Patient Transportation Service

Click here for detailed information about our Transportation Service.

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Valuables and Personal Property

We advise you to leave your valuables at home for safekeeping. If you have money, credit cards or valuables with you upon admission to the Hospital and are unable to send your valuables home, you can secure them in the Hospital safe.  A receipt for your stored valuables will be attached to your inpatient medical record. Upon discharge, with your receipt, you may retrieve your valuables at the inpatient cashier’s office located on the fourth floor. St. Clair Hospital and its employees are not responsible for the safekeeping or replacement of any items kept at the patient’s bedside or in the patient’s room.

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Visiting Hours

St. Clair Hospital recognizes that visits from family and friends are important during a patient’s hospitalization. For your comfort and that of nearby patients, St. Clair Hospital provides a range of visiting hours to suit patients with varied needs. Please check with a nurse about the visiting hours on the unit.

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Welcome Centers

Welcome Centers are located on the first and fourth floor lobbies of the Hospital for the convenience of patients and visitors.  The Welcome Centers are staffed by guest services representatives and volunteers from 5 a.m. to 8:30 p.m. daily. Guest services representatives and volunteers provide information about the Hospital, directions, escort patients and visitors, sell parking tokens, deliver flowers, mail and newspapers to patients, and provide general assistance as needed.

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